Support
Whether you need help with setup, software, troubleshooting or technical documentation, our support team is here to guide you. Contact us and we will help you get the right support for your instrument and application.
Contact support
We’re here to help! That’s why we aim to provide responsive, practical support across the full lifecycle of your instrument, from initial set up and day to day operation to quick replacement of parts when needed.
Fill in the form and one of our product experts will get in touch.
Monday to Friday 09.00 – 16.00 CET.
We aim to respond within two working days.
For urgent matters, please call us on +46 (0) 46 16 39 50.
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BPC Academy
Looking for product manuals, technical documentation or training material? BPC Academy gives customers access to support resources for BPC Instruments products, including manuals, how to videos, technical documents and other useful material for daily instrument use.
FAQ
Find answers to common questions about our instruments, software, applications and support. The FAQ is a good starting point for practical questions about product use, data handling, orders, documentation and service.
Instrument service
Get support with service, maintenance and instrument related technical questions. Our team can help assess your needs and guide you to the right service option for your BPC Instruments products.
Need more tailored support?
Some questions are easier to solve together. Our Training and Consultation service gives you direct guidance from BPC specialists, based on your instrument, application and laboratory workflow. Sessions can be held online or on site and may cover setup, method guidance, maintenance, data handling and daily use.